Connect Mech - Privacy Policy
Effective date: April 12, 2026
1. Introduction
Welcome to Connect Mech ("we," "our," or "us"). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile applications, and related services (collectively, the "Services"). Please read this policy carefully. If you do not agree with its terms, please do not access or use the Services.
This policy is provided for transparency and does not constitute legal advice.
2. Information we collect
We may collect information about you in several ways, including:
- Personal data: Name, email address, phone number, and account credentials when you register or update your profile.
- Profile and business information: For mechanics, business name, verification documents, service categories, and related onboarding details.
- Vehicle and service request data: Vehicle details, issue descriptions, photos, urgency, and notes you submit when requesting assistance.
- Location information: Location data when you request or provide roadside or on-site services, including while using the app, to match users with nearby mechanics and support navigation features.
- Communications: Messages sent through in-app chat between users and mechanics, and support tickets you open with us.
- Payment information: Transaction references and payment status processed by our payment partners. We do not store full payment card numbers on our servers.
- Device and usage data: Device type, app version, IP address, and diagnostic logs to maintain security and improve reliability.
3. How we use your information
We use collected information to:
- Create and manage your account and verify mechanic identities.
- Match customers with mechanics and facilitate service requests.
- Process payments, wallet top-ups, and withdrawals where applicable.
- Enable messaging, notifications, and customer support.
- Monitor usage, prevent fraud, and improve the Services.
- Comply with legal obligations and enforce our terms.
4. Disclosure of your information
We may share information in the following circumstances:
- Between users and mechanics: To fulfill a service request (e.g. name, location, vehicle details, and chat messages).
- Service providers: Hosting, email, maps, payment processing, and analytics providers who assist us under confidentiality obligations.
- Legal requirements: When required by law, regulation, legal process, or to protect rights, property, and safety.
5. Security of your information
We use administrative, technical, and organizational measures to help protect personal information. No method of transmission over the internet or electronic storage is completely secure; we cannot guarantee absolute security.
6. Your choices
You may update certain account information in the app. You can control location and notification permissions through your device settings, though some features may not function without them. You may contact us to request access, correction, or deletion of personal information where applicable law allows.
7. Changes to this privacy policy
We may update this Privacy Policy from time to time. We will indicate changes by updating the effective date above. Please review this page periodically to stay informed.
8. Contact us
If you have questions about this Privacy Policy, see our Contact & support page or reach us at: